Phil Zaayman

Product ownership across payment acceptance, customer-facing payment experiences, checkout certainty, orchestration, reconciliation and merchant trust.

• ·Translate customer feedback, merchant signals, product metrics, stakeholder input and market context into problem statements, prioritised backlog decisions, requirements and acceptance criteria.
• ·Balance customer and merchant needs with compliance requirements, technical constraints, operational context, UX collaboration and delivery capacity.
• ·Keep cross-functional stakeholders aligned around priorities, risks, trade-offs and upcoming product decisions.

Worked with startups and established digital businesses across FinTech, payments, iGaming, informal retail, e-learning and VAS vending.

• ·Go121 / Flash Group: defined and documented onboarding, payment, wallet, transaction, reporting, training and back-office capabilities across front end, back end, database, CMS and integrations.
• ·Casino777.nl: shaped casino product roadmap work across onboarding, payments, localisation, CMS optimisation and customer journeys, including payment-partner integrations.
• ·BetOnline / SportsBetting / TigerGaming / Wild Casino: managed product work across sportsbook, poker and casino experiences for mobile and web, balancing customer and back-office needs.

Worked across digital products, internal systems, operational processes, subscriptions and third-party integrations.

• ·Managed Africa roadmap inputs and helped integrate regional priorities into central product and development streams.
• ·Supported payment and billing improvements across credit/debit cards, vouchers, discount codes and in-app payment integrations.
• ·Developed business cases and requirements while coordinating Finance, HR, Partner, Product, development teams and external payment/service providers.

Led player-facing and back-office casino product experiences across Vegas Partner Lounge, supporting eight brands across multiple platforms.

• ·Represented Product at Exco level, bringing customer experience, platform needs, roadmap priorities and delivery considerations into senior decision-making.
• ·Worked with UX, design, development and QA on acquisition, retention, localisation and platform improvements.
• ·Led junior product managers, business analysts and QA team members while managing software suppliers and third-party product/payment providers.

Managed back-office and third-party product capabilities supporting acquisition, marketing, integrations and operational platform needs.

• ·Owned roadmaps, functional specifications, wireframes, specification reviews and product documentation across the lifecycle.
• ·Worked with clients and internal teams to track product performance, manage issues and recommend product improvements.
• ·Supported integration of land-based products into cloud-based back-office platforms and coordinated requirements across product, client, technical and third-party teams.